Service Portals for Mechanical Engineering

Fast processing and access to relevant information are essential for the effective fulfillment of customer and supplier requirements in the mechanical engineering sector. Our service and customer portals provide optimal service round the clock: View maintenance information, add relevant spare parts to the basket  and handle orders within just a few clicks - quickly and easily.

Functionality overview

  • interactive spare parts catalog
  • documents
  • Hotspots
  • user groups and login
  • customized spare parts data
  • Import Wizzard
  • Content Management System
  • variant list of parts
  • interfaces to ERP/PLM/PDM
  • Deep-Zoom
  • 3D-Integration without Plug-In
  • Virtual Reality Solutions

To create your individual service and customer portal, the data is imported via interfaces (ERP, PLM / PDM) or manually entered by using our editorial system. Graphics can be read directly in all common image formats. Basically, 2D pixel graphics (.jpg, .tif) or svg files are used to display the individual parts groups. Should an even more precise identification be desired, then also plug-in-free interactive 3D representations are possible. Further information can be found in our 3D module.

Depending on the specification, a functionality for B2B or B2C is available, which can be supplemented by a powerful eCommerce module (door2shop), document integration and variant matrix.

The modular structure of our software solution allows individual customization options according to customer requirements and impresses with its high flexibility and user-friendliness.

Optimize your business processes through improved service!

More Solutions

Portallösungen für den Anlagenbau

Spare Parts Solutions for Plant

With customer-specific spare parts data, document integration, knowledge databases and innovative additional features, our portal solutions ensure minimal downtime, short reaction times and optimized process execution.

Beispiel-Webshop Motorradzubehör

Technical eCommerce -

Webshop and spare parts catalog for both B2B and B2C. Our technical eCommerce platform is ideal for both industry and commerce through its optimal adaptability. The ultimate shopping experience!

Ersatzteilkataloge für den Fahrzeugbau und Serienmaschinenbau

Spare Parts for
Vehicle Construction

The rapid availability of spare parts is essential in vehicle and series machine construction. Our interactive spare parts catalog not only guarantees up-to-date spare parts data but also accelerates search and ordering processes.

Ersatzteile und Serviceaufträge für Konsumgüter

Spare Parts Solutions for
Consumer Products

Spare parts, product information and services in the field of consumer products (household, garden, kitchen appliances, etc.) are a decisive factor for successful after-sales service and guarantor for satisfied customers.

Virtualisierung bei der Ersatzteilsuche

Virtual Reality in
Service Management

High-quality VR applications enable precise visualization and presentation of machines and assemblies.
See the right parts!

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