Spare Parts Solutions for Consumer Products

Spare parts, service and product information are essential for successful after-sales service and guarantor for satisfied end customers in the area consumer goods (household, garden, kitchen appliances, etc.).

Functionality overview

  • interactive spare parts catalog
  • documents
  • user groups and login
  • customized spare parts data
  • Import Wizzard
  • CMS
  • variant list of parts
  • interfaces to ERP/PLM/PDM
  • Deep-Zoom

Within our service portals we differ between public and protected areas: Protected areas are only accessible by entering username and password and allow the creation of dealers, as well as the link with prices and discount groups. Thus, the customer only sees the prices corresponding to his log-in associated with the system. The same applies to the storage of service information that is visible to different user groups (service technicians, B2B partners, end customers, anonymous customers).

The basket as a central element of the ordering process is one of the basic functions of an effective service portal solution: It can be integrated in all common shop systems (Hybris, Magento, Oxid Sales, etc.) or completely mapped in door2parts. Baskets can be changed, saved and recalled later. Even in the case of a system interruption, it remains.

Different shipping methods and payment options complete the package: The shipping methods are managed within a delivery table and can be extended by further categories at any time. After order completion, it is possible to track the order and view the current shipping status.


More Solutions

Portallösung für Maschinenbau

Service Portals for
Mechanical Engineering

Our service and customer portals provide optimal service around the clock: In just a few clicks you can call up maintenance information, machine-specific documents and photos and process orders. Simple, fast and efficient!

Portallösungen für den Anlagenbau

Spare Parts Solutions for Plant

With customer-specific spare parts data, document integration, knowledge databases and innovative additional features, our portal solutions ensure minimal downtime, short reaction times and optimized process execution.

Beispiel-Webshop Motorradzubehör

Technical eCommerce -

Webshop and spare parts catalog for both B2B and B2C. Our technical eCommerce platform is ideal for both industry and commerce through its optimal adaptability. The ultimate shopping experience!

Ersatzteilkataloge für den Fahrzeugbau und Serienmaschinenbau

Spare Parts for
Vehicle Construction

The rapid availability of spare parts is essential in vehicle and series machine construction. Our interactive spare parts catalog not only guarantees up-to-date spare parts data but also accelerates search and ordering processes.

Virtualisierung bei der Ersatzteilsuche

Virtual Reality in
Service Management

High-quality VR applications enable precise visualization and presentation of machines and assemblies.
See the right parts!